As a AchieveGlobal provider, series or individual modules can be customized to meet your company's needs. Contact Janette Kane at 541-463-4612 or kanej@lanecc.edu for further information. AchieveGlobal Courses are taught by certified AchieveGlobal trainers using approved course materials.

Leadership Development — Develop Leaders Who Will Make Good Decisions Fast.
The system provides a systemic approach to leadership development — one that builds a motivated, loyal workforce capable of reaching new levels of productivity. This approach develops genuine leaders — from executives to individual contributors — and teaches the critical skills needed to ensure success.

Leadership Series by AchieveGlobal™

The Learning to Lead Series provides supervisors and managers with practical tools to meet the expanding demands of their jobs. It develops the specific skills needed to maintain constructive relationships and lead successful teams. The courses are highly interactive and focus on building practical skills that can be used immediately back on the job to improve productivity.

Our Leadership series and modules are offered throughout the year, please check current courses listing for dates and times.

Module 1: The Principles and Qualities of Genuine Leadership
More than ever, everyone in the organization needs a deep knowledge of leadership best practices and help in tailoring those practices to their own situations. This module outlines universal leadership principles and qualities that help individuals become genuine leaders who can translate intentions into reality. x close

Module 2: Clarifying Performance Expectations
The ability to set and reset performance expectations swiftly and in a straightforward manner is a critical skill for all performance leaders. This module provides a process for handling conversations about work expectations in a way that reduces ambiguity, increases trust, and strengthens the working relationship between the manager and employee. x close

Module 3: Giving Recognition
Over the long term, excellent performance and productivity are rewarded with improved customer loyalty and organizational success. But in the short term, people want to hear from others around them that they are doing something right. By recognizing and reinforcing positive behaviors, managers can encourage and reinvigorate individual contributors. This module helps managers learn how to acknowledge accomplishments in ways that will inspire excellent performance. x close

Module 4: Listening in a Hectic World
Learn to make conscious and deliberate choices about how to focus your time and attention in order to consistently extract what you need from listening situations and opportunities. x close

Module 5: Providing Constructive Feedback
To know how well they are doing, individual contributors need regular feedback from their manager. Providing constructive feedback not only helps solve problems, but also can work to prevent potential problems from growing to the point in which they have a negative impact on others and the organization. This module provides the skills that will let participants give constructive feedback in a way that builds openness and mutual respect, and promotes problem solving and learning. x close

Module 6: Resolving Conflicts Within Your Team
This module focuses on handling tricky situations that often develop among and between team members. It provides the skills and tools for team leaders to intervene directly or to support team members in addressing these situations on their own. x close

Other Leadership Modules Offered:
Activating Change – Manager’s Version
Conducting Performance Reviews
Correcting Performance Problems
Developing Others
The Hallmarks of Supervisory Success

Customer Service — Instill A Service Culture That Builds Customer Loyalty

Achieving Stellar Service™ Experiences
Achieving Stellar Service is a comprehensive training system designed to provide a range of critical service skills vital to customer satisfaction and loyalty, and to organizational success. The system's modular design allows participants to learn a wide range of skills — foundational, situational, incremental, supportive, organizational, and strategic — in the most effective and efficient way possible. The five workshops in the system build on one another to offer training solutions at every level, thus aligning service strategies with service behaviors throughout an organization.

Caring for Customers
Guiding Customer Conversation
Healing Customer Relationships
Reaching for Stellar Service

Workskills: Steps to Your Success™
Managing Life Outside Work: Handling Emotions and Resisting Temptations
Positive Responses to Change
Speaking with Confidence
What It Takes to Succeed: The Basic Principles

Achieving Success by Activating Change™
The environment in which organizations operate is more complex and challenging than ever before. Organizations are buffeted by external factors that demand change. Executives are under intense pressure to find solutions. At the same tine, the conditions inside organizations make executing change strategies tougher and tougher. Organizations engage in a wide array of change initiatives, from incremental to radical or discontinuous change.

Activating Change™ offers unique solutions for executives, managers, supervisors, and individuals contributors, and equips them with the critical skills to create a change-capable organization. Learn how to create a change-capable organization that is able to respond to market-place and customer demands quickly. Foster a change-capable environment so that change initiatives are successful. Participate in a change capability survey to measure the degree to which the organization is change-capable.

Executives will be able to:

• Inspire and support organizational change capability.
• Work as a team to build momentum for change.
• Coach managers who lead change efforts in their areas. x close